FAQs / Policies

How long will my order take to arrive?

We aim to have each order fulfilled within 4 days of the order being placed. From then, it should take 1-3 days to be delivered. Please be aware that this time frame may be slightly longer due to the Christmas rush.

How can I track my order?

If you have selected “Tracked Shipping” at checkout, we will provide you with your tracking number once your order has been dispatched. Keep an eye on your emails!

My order arrived damaged / did not arrive

Unfortunately, as an incredibly small business, we cannot afford to take responsibility for any damages or losses caused by An Post. If this is something you are concerned about, especially if you are placing a larger order, we highly advise you select “Tracked Shipping” at checkout. This will ensure you can track the progress and location of your order during its journey to you.

Can I return my order?

We are not accepting any returns at this moment. Please be aware of this before placing an order.

Aura Gift Boxes

Our new Gift Boxes are €2 each or free with every order over €20.
The perfect addition if you’re buying jewellery as a gift this Christmas.

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